Welcome to CSN Care Group

Our mission is to provide high quality care outcomes
for vulnerable people who want to live at home, independently.

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Our Brands

We operate through three care brands throughout the group

Carewatch

One of the UK’s leading providers of home care arranged either through Local Authorities, the NHS or private referrals.

MyLife Home Care

Our private client services specialising in care at home in the south of England and central Scotland.

New Directions

New Directions provides specialist support both in serviced housing and to people within their own homes.

About Us

The CSN Care Group is a leading national domiciliary care provider with head offices in Milton Keynes and Edinburgh. We provide quality, personalised home care services designed to enable our customers to remain as independent as possible within their own home, safely, comfortably, and with dignity.

Why CSN?

  • Our care brands operate through a national network of owned and franchised services stretching across central Scotland and England
  •  Our national network of branches are supported by our central support services in areas such as HR, quality, training, systems support, marketing and finance
  • We offer a wide range of services including visiting care, live in care, supported living and specialist support services
  • We work with over 70 different commissioners through the UK – Local Authorities, NHS Trusts, PCTs & CCGs and support joint commissioning, integration, sustainability and transformation partnerships
  • Technology increasingly assists us in the delivery of quality care. Our care staff all have mobile devices that support safe and consistent quality of service

CSN Care Group are:

  • CQC/Care Inspectorate registered, regulated and inspected
  • Fully insured for public and employer liability, medical negligence and transportation
  • Members of UKHCA, Scottish Care and other trade associations
  • ISO 9001:2015 accredited

Central Management Team

CSN Care Group has a wealth of combined knowledge and expertise in home care services

Scott Christie

Chairman

Scott leads on the strategic development of the business and has specific responsibilities in Quality & Governance oversight

Craig Hendry

Managing Director

Craig leads on our core Operations in Carewatch and Mylife, Finance and IT

Mike Osbourne

Head of Operations

Mike leads on all operational activity across the UK

Val Malley

Head of Quality and Compliance

Val leads on Quality, Training, HR, H&S, GDPR

Sathees Kanna

Head of IT

Sathees leads on IT infrastructure and development projects

Sarah Gorlov

Marketing and PR Manager

Sarah leads on all marketing and group comms activity

Gemma Nevin

Head of Finance

Gemma leads on all accounting and finance activity.

Kate Ellmore

National Recruitment Manager

Kate leads on our nationwide recruitment activity

Sarah Percival

Office Services Manager

Sarah leads on nationwide office management and procurement

Neil Wilson

Head of Franchising

Neil leads on our nationwide Franchise network activity.

Mary Dunn

Head of Specialist Care

Mary leads our Specialist care service across the UK

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Our Head Offices

Head Office – England

CSN Care Group
Rankin House, Unit 4,
Roebuck Way, Knowlhill,
Milton Keynes MK5 8GB
England
Tel: 01908 039530

Head Office – Scotland

CSN Care Group
Lower Ground Floor,
 15 Alva Street,
Edinburgh EH2 4PH,
Scotland
Tel: 0131 603 4449

Registered in Scotland, Company Number: SC617634