Complaints Procedure

Complaints Procedure CSN Care Group

How To Communicate Your Complaint To Us

At CSN Care Group Ltd, we do everything that we can to ensure that our customers and their families have a good CSN Care Group experience. If this has not been the case, then we are sorry and would really appreciate the opportunity to put things right; we take all complaints very seriously.

Importantly, we are eager to listen to you so that we can resolve the situation. Likewise, if you have an idea or suggestion on how we can improve our services, then please get in touch as we really welcome this.

Paying For Care Guide

CSN Care Group Ltd

Unit 4 Rankin House, Murdoch Court
Roebuck Way, Knowlhill, Milton Keynes


Complaints Procedure CSN Care Group

Should you have reason to complain, you can send it to us in the form of writing; by letter, email, or fax, or verbally by telephone

In the first instance, it is best to contact your local team directly. They will be the first people to attempt to resolve your complaint and who need to hear your feedback.

However, if you have already attempted this, or you would prefer to do so, please get in touch with the team at our Support Centre in Milton Keynes.

How we will handle your complaint

We have a complaints logging system to record your complaint and assign it to the most relevant member of the care watch team to investigate.

You will receive either a phone call, email or a letter within 3 working days, after contacting us, with an offer of a home visit so that we can discuss your concern and work together to resolve the matter.

Thank you for caring enough to give us the chance to improve.

Our Head Offices

Office – England

CSN Care Group Ltd
Rankin House, Unit 4,
Roebuck Way, Knowlhill,
Milton Keynes MK5 8GB
Tel: 01908 039530

Office – Scotland

CSN Care Group Ltd
Lower Ground Floor,
15 Alva Street,
Edinburgh EH2 4PH,
Tel: 0131 603 4449

Registered in Scotland, Company Number: SC617634